photo of woman taking order from a customer

How to improve customer experience with technology

A customer’s experience starts from the first time they come in contact with your business till they finally patronise you and beyond.  As a business owner, it’s your job to offer beautiful experience that keeps people coming back to patronise you and ultimately become your word of mouth advocate. However, pleasing your customers while managing …

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employees gathered on a conference room

Virtual assistant course – Module 7

Effective collaboration tips Collaboration is an important aspect of virtual assisting. It is how you communicate and get things done with your client. Some of the major areas where you collaborate with your clients include: Sending feedback Taking instructions Sending in completed jobs Asking for clarifications Working together on a single task Setting weekly work …

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